Terms of Use

These Terms of Use (“Terms”) govern access to and use of the Perroquet websites, applications, APIs, and related services (collectively, the “Service”) offered by Perroquet (“we”, “us”, “our”). The Service is intended primarily for businesses and organizations (“Customer”).

By creating an account, clicking to accept these Terms, or using the Service on behalf of a Customer, you represent that you have authority to bind that Customer and you agree to these Terms on its behalf. If you do not agree, do not use the Service.

Perroquet provides cloud software that helps organizations ingest, store, transcribe, analyze, score, and review customer call audio and related metadata, including integrations with third-party platforms you connect (for example telephony or CRM tools). Features may vary by plan or configuration.

We may modify, suspend, or discontinue parts of the Service (including features or integrations) for operational, legal, or commercial reasons. Where reasonably practicable, we will give advance notice of material adverse changes affecting paid subscriptions as described in your order or billing terms.

The Service depends on third parties (for example hosting, storage, AI model providers, email delivery). Their outages or policy changes may affect the Service.

The Customer is the legal entity identified in the account or order. Users you invite act on behalf of the Customer. The Customer is responsible for: (a) the acts and omissions of its users; (b) maintaining accurate account information; and (c) decisions made using outputs from the Service.

If you join a Customer’s workspace as an invited user, that Customer’s administrator may control access to content and may impose additional policies on you.

You must provide accurate registration information and keep credentials confidential. You must promptly notify us at hello@perroquet.io of any unauthorized access or security incident related to your account.

We may use email for operational notices (security, billing, product changes). You are responsible for keeping a valid contact address on file.

The Customer represents and warrants that its use of the Service complies with applicable laws, including laws governing call recording, monitoring, wiretapping, employment, privacy, and consent in each jurisdiction where it operates. Obtaining any required consent from participants on calls, giving any required notice, and determining whether recording or analysis is lawful in context are solely the Customer’s responsibility.

The Customer must not upload or process content through the Service unless it has all rights and permissions needed for us to provide the Service (including intellectual property and privacy rights).

The Customer must not, and must not permit users to: (a) misuse the Service (including probing, scanning, or testing vulnerabilities without our prior written consent); (b) interfere with the Service or other customers; (c) attempt to access data or accounts without authorization; (d) use the Service to develop a competing product by systematic extraction of non-public aspects of the Service; (e) send unlawful, defamatory, harassing, or infringing material; or (f) use the Service in violation of export control, sanctions, or anti-corruption laws.

We may investigate suspected violations and cooperate with law enforcement. We may suspend or terminate access where we reasonably believe there is a material risk of harm, non-payment, or breach of these Terms.

Certain features use machine learning or AI models. Outputs (for example summaries, labels, scores, or suggestions) may be incorrect, incomplete, or not suitable for a particular purpose. The Customer remains responsible for human review, decisions, and compliance when it relies on outputs, including QA, coaching, HR, or regulatory decisions.

If you purchase a paid subscription or usage-based fees, pricing, billing cycle, and payment method are as shown at checkout, in the product, or in an order form. Fees are non-refundable except where required by law or expressly stated otherwise in writing.

Amounts may be subject to applicable sales, value-added, or harmonized taxes in Canada (including GST/HST and QST where applicable). You will provide accurate tax information we reasonably request.

We and our licensors own all right, title, and interest in and to the Service, including software, branding, documentation, and our templates and scorecard structures, excluding Customer Data.

“Customer Data” means audio files, transcripts, annotations, and other materials the Customer or its users submit to the Service or generate through permitted use of the Service. As between the parties, the Customer retains ownership of Customer Data. The Customer grants us a non-exclusive licence to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Service and as described in our Privacy Policy.

Subject to these Terms, we grant the Customer a limited, non-exclusive, non-transferable (except with our consent or as part of a permitted assignment), revocable licence to access and use the Service during the subscription term for its internal business purposes.

Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use reasonable care to protect Confidential Information and use it only for the relationship governed by these Terms, except as required by law or where information is public through no fault of the receiving party.

Our processing of personal information is described in our Privacy Policy (including purposes, categories of data, and subprocessors where listed). The Customer will not provide unnecessary personal data and will ensure any notices and consents required for its processing are in place.

Where applicable privacy laws require a data processing agreement, the parties will execute our standard Data Processing Addendum upon request.

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

To the maximum extent permitted by applicable law, in no event will our aggregate liability arising out of or related to these Terms or the Service exceed the greater of (a) the amounts paid by the Customer to us for the Service in the twelve (12) months before the claim, or (b) CAD $0.01, if no fees were paid in that period.

To the maximum extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or data, even if advised of the possibility.

Some jurisdictions do not allow certain limitations; in such cases our liability is limited to the fullest extent permitted by law.

The Customer will defend, indemnify, and hold harmless Perroquet and its affiliates, officers, directors, employees, and agents from and against any third-party claims, damages, losses, and expenses (including reasonable legal fees) arising from Customer Data, the Customer’s use of the Service in breach of these Terms, or the Customer’s violation of applicable law (including recording or privacy laws). We will promptly notify the Customer of any claim and cooperate reasonably; we may participate in the defence at our expense.

The Customer may stop using the Service and, where self-service cancellation is available, cancel subscriptions according to in-product instructions. We may suspend or terminate access for material breach, non-payment, legal risk, or extended inactivity as permitted by law.

Upon termination, access ends. We may delete Customer Data after any post-termination retrieval period stated in product documentation or the Privacy Policy, subject to legal retention requirements.

We may update these Terms from time to time. We will post the revised version and update the “Last updated” date. If a change materially and adversely affects a paid subscription, we will make reasonable efforts to provide advance notice (for example by email or in-product). Continued use after the effective date constitutes acceptance except where applicable law requires explicit consent.

The Customer may not assign these Terms without our prior written consent except as part of a merger, acquisition, or sale of substantially all of its assets, provided the assignee agrees in writing to be bound. We may assign these Terms in connection with a corporate transaction or to an affiliate.

These Terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict-of-law rules that would require another jurisdiction’s laws to apply.

Subject to applicable law, the courts located in the judicial district of Montréal, Québec, will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service. The parties attorn to that jurisdiction.

These Terms, together with the Privacy Policy and any order or checkout terms that reference these Terms, constitute the entire agreement between the parties regarding the Service and supersede prior oral or written understandings on the same subject.

If any provision is held invalid or unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. Headings are for convenience only.

Where we provide both English and French versions of these Terms, the versions are equally authoritative; in the event of a material discrepancy, the French version prevails for Customers domiciled or established in Québec, and the English version prevails for other Customers, unless otherwise required by mandatory law.

Questions about these Terms: hello@perroquet.io